Selling Travel and Vacation Planning
Your Learning Path
Learning your Product
A product is it is anything that can be offered to a market to satisfy the desire or need of a customer. By that definition, travel certainly qualifies as a product. Any like anything else, you need to know your product to successfully sell it.
In many ways, Disney sells itself. Our job is to find refine what Disney offers to find each client the best fit for them, whether is be based on budget, personality, or dreams.
Supplier training
As Disney experts, we are all required to visit Walt Disney World and/or Disneyland as much as possible. Experiencing a destination first-hand is always the best way to learn, but since we can not all travel to every destination, online training is the next best thing.
Each supplier offers training on their products and services. You MUST complete that suppliers training on any destination to intend to sell.
In-Person Learning
As stated before, being able to visit a destination in person is the best way to learn. Many suppliers offer opportunities for in-person learning. FAM trips (FAM stands for Familiarization) can be organized opportunities or something you do on your own. (For Disney-specific FAMs, see the training section of DisneyTravelAgents.com).
Learn more about being a travel agent:
There are several opportunities to learn more about being a travel agent. Both Travel Leaders Network and VAX Vacation Access offer many online training modules that you have access to for free as a member of Destination Magic.
We highly recommend you take advantage of all of those learning opportunities. Not only will they make you a better agent, but it will help set you up for success now and for the long term.
Required On-line Training
As Dinsey travel specialists, you are required to complete Disney’s online training. And since many guests, especially those who visit Walt Disney World, often want to add Universal Studios to their visit, you are also required to complete their training.
Regarding training of any other supplier, they are optional. However, you can not sell a destination without going through their online training.
Upon completion of any training program, you MUST submit your Certificate of Completion.
The College of Disney Knowlege
Universal and U
Universal requires 3 separate trainings. One at Universal and U and two at VAX Vacation Access.